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Transport information

Order delivery

Free shipping on all LACTIC products, FEDEX delivery within seven days

1. When will my order be shipped?

Orders are usually processed and shipped within 1 working day after purchase.
2. How long does it take for transportation?

Free shipping on all LACTIC products, FEDEX delivery within seven days
3. How to cancel an order?

We can only cancel the order within 5 hours after placing the order. After that, the order is likely to have been processed, is being prepared for shipment or has already been shipped. Once it took effect, it lost our control. We apologize for any inconvenience caused to you, but we are proud of our timely service, which includes placing your order as soon as possible.
Since the order was placed, the delivery time does not include the 5-hour processing time required to process the order.

We will make every effort to deliver your package as soon as possible. However, due to invalid addresses and customs clearance issues, additional time may be required.
If you have not received the package within 21 days of placing the order, you must contact customer support within 180 days of placing the order.

Returns
1、Dear Customer, purchase any product here and try it in the comfort of your own home for 30 days.
If for whatever reason you're not completely satisfied, then return the product within 30 days!
We firmly believe that we have some of the most innovative products in the world, and we hope to provide support through a risk-free 30-day after-sales service.
If you have no positive experience for any reason, we will do our best to ensure that you are 100% satisfied with the purchase.
2、If you have any problems with your order (defective product, incorrect order, damaged order, etc.), please contact us within 7 days after receiving the order. If approved, we will be happy to assist you with the review. Yes, send a replacement. Please do not return the product before reviewing the case, our customer service team will review the request and send further instructions. The right to reject any return request is reserved.
You will be responsible for paying your own shipping costs for returned items.
3、condition
a. Must return unbroken, unwashed, undamaged items and attach all original labels.
b. The following items cannot be returned: tights, underwear and pajamas, swimwear, jewelry and accessories (except scarves, bags and mermaid blankets).
c. Items with non-returnable marks and free gifts cannot be returned.
Note: 1. Please do not send the return order to the address on the package. This is not the address of the sender and will affect your sender's handling.
2. Please be sure to check your return carefully before returning. We will not be responsible for the return of non-LACTIC products.
4、Refunds
Returns will be processed within 7 days upon receipt of your package. The refund will be issued to your  original payment account per your request.
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